Thursday, April 30, 2009

mm of 17


summary of 17

Chapter – 17
Creativity and Visual Design
Visual design is the process of generating and structuring messages using drawings, photos, and other graphics. Visual channels include all visual imagery—such as drawings, photos, and graphics—that can be incorporated into a business message. Visual elements include lines, shapes, colors, and text. Grid approach organizes the placement of visual elements on a page or within a graphic design frame. Quantitative info graphics visual designs that present numerical or statistical information in a condensed visual format. Plot area refers to a portion of a grid designated by two axes: the horizontal (X) axis and the vertical (Y) axis. Titles used at the top of the chart or graph and on both axes to identify the comparison or measurement and to identify the chart categories. Labels words or figures that accompany the chart categories to identify the items along the chart or graph axes.

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summary of 16

Chapter – 16
Interviewing to Get the Job

Employment interview is interpersonal communication exchange between a potential employer and a job applicant. Behavioral interviews rely on actual performance or situation-based questioning and require specific examples of past performance. The Goals of an Employment Interview are Interviewer and Applicant. There are some questions to be asked and some of them are what the day-to-day duties of the position are? How are employees evaluated? Does the company offer training programs? Who would I report to? Does the organization support employees’ continuing education? What are the opportunities for advancement from this job? Why did last person to hold this position leave? How would you describe company philosophy regarding employees and customers? Does the company culture encourage innovation and procedural experimentation? What would you say is this company’s competitive advantage? Avoid asking questions about salary and benefits until you’ve been offered the job.

summary of 15

Chapter – 15
Creating a Career and Designing Résumés

Shadowing is the business professional means to spend time watching him or her perform in the work environment. Creating a Professional Inventory of Skills and Abilities are oral and written communication, second languages, problem solving, and computer proficiency. Resume is a written marketing tool that briefly summarizes your skills, abilities, education, and experience for a potential employer. Chorological resume is a traditional format organized by positions held, starting with the most recent. Functional resume presents relevant skills and achievements in categories rather than under job titles. It does not require dates of employment or titles. Targeted resume customized format tailored to a precise career field or job. It contains only the content that applies to a set of job requirements. Integrated resume includes aspects of all the other formats. Scannable resume is format in plain text for electronic scanning systems. Networking is identifying and contacting people you know who can help you find a job or who may refer you to someone who can help.

summary of 14

Chapter- 14

The Business Change and Conflict

Change mean when an organization begins to transform the way work is accomplished—which means a breakdown of business as usual. Organization changes due to 1)Competition 2)Corporate mergers and acquisitions 3)Changing consumer demands 4)Globalization 5)Technology 6)Government regulations and policies and 7)Change of management. Globalization means manufacture and sale of goods or services to multiple markets around the world. Communication vacuums occur when employees perceive a void in which they are not given adequate information about what is happening in the organization. Multidirectional communication is the design of messages that can reach all employees throughout the organization. Multimedia communication is the use of many channels to transmit a message. Conflict is an event expressed through communication when individuals or groups behave in ways that indicate they have incompatible positions or goals. Types of conflict a) Communication Conflicts. b) Social View Conflicts c) Fundamental Interest Conflicts d) Business Conflicts. Negotiation is a give-and-take technique to achieve accord through a process of compromise or the offering of proposals and counterproposals.

summary of 13

Chapter – 13

Interpersonal and collaborative Messages

• Interpersonal and collaborative Messages consists of verbal, nonverbal, and listening interaction between at least two people engaged in the co-creation of a relationship. Interpersonal Communication and Relationships. Relationships are dynamic system of interaction coordinated through communication between two or more people. Types of Relationships – 1) Complementary relationship-when communicators engage in contrasting behavior in which one person controls and the other relinquishes control.2) Symmetrical relationship-when the communicators mirror each other’s behavior. Rules for Business Relationships?
q Interactive rules
q Standard rules
q Role-related rules
• Nonverbal communication is the body movements or vocal variations communicate without words. Four C’s of effective small group.1) Commitment-
q members’ consistent participation on group related tasks, and dedication to maintaining group values and achieving group goals.2) Cohesion-
q Establishment of harmonious and compatible working relationships. 3)Collaboration-
q Members of a team work together to accomplish a task.
4) Conflict Modification Strategies
q Conflict strategies
q problem modification techniques that groups use to resolve disputes

summary of 12

Chapter-12
Culture: Inside and Out
Culture is communally produced and shared model of reality that communicates how people are expected to behave, think and feel. In different country there are different types of culture. In our class also there are a people from different culture. Cultures vary from one country to another. We can learn various cultures through a system of shared interaction with other people. According to this chapter there are two aspect of culture and they are micro and macro. A macro view of culture consists of communication like direct and indirect, rank status and age, discussion and debate, working together. Corporate culture are the way the organization operates, how it is structured, how members are expected to behave, and what the organization believes is important. Co-cultures are like organizations, are smaller groups that exist within the larger culture and have their own values, beliefs, and codes for behavior. Deep culture is the organization’s identity or personality, what it believes, perceives, and considers important. Deep organization culture include values and beliefs, Perspectives and attitudes, and vision.

summary of 11

Chapter -11

Writing Strategies for Reports and Proposals
This chapter teaches us how to write a report and proposals. There are different type of report and they are Informative (direct), Persuasive (indirect) and analytical(direct and indirect). Components of reports and design strategy are 1.Introduction i.e. direct strategy presents our context, basic topic, and suggested solutions or responses right away and indirect strategy presents our context and basic topic, but does not specifically indicate your suggestions or responses. You are not directing the reader toward your results because you want them to be considered a natural outgrowth of your argument.2. Background and it consists of a) Chronological approach which arranges the data according to the order in which they occurred. b) Situational approach discusses events or situations from the perspectives of certain departments or individual. C) Statistical approach provides a series of number facts, which may be appropriate if the data you are relating are informational or influence the ultimate goal of the document.

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summary of c 10

Chapter-10

The Business of Reports: Informal and Formal Report Writing

This chapter teaches us a lot about how to make a good report on anything in a standard form which is also needed in the business field.
Report is an oral presentation or written business that provides information, requests funding or approval, analyzes company or market data, or makes recommendations for innovation and change. There are different styles of report such as formal and informal report. Informal reports are usually brief and use personal pronouns like I, We and You and a direct style .Formal reports are long and constructed in a prescribed format. Report provides information, analyze data and information .Informational report provide objective statistical data or facts and analysis of data is usually not included. While organizing the report mission should be determine and also have to evaluate the audience and finally select the report structure. Primary report formats are manuscript, memo and letter. Scope of the report: the range of issues it addresses.

mm of 9

chapter 9 summary

Chapter-9
Direct and Indirect communication strategies

This chapter teaches us about different type of communication and how to communicate with the persons. According to this chapter there are two types of Communication. They are 1.Direct and 2.Indirect communication. Direct communication strategy is stating the important points quickly, usually in the beginning of the message. Indirect communication strategy delays important points until after they have been explained. We should use direct strategy while presenting the audience pleasing message and neutral message. Components of direct strategy are Main idea, justification and courtesy close. This chapter also includes the thing which is very important in the business world such as Memos, letter and e-mail and the way to write them. At first the writer have to deliver the main idea clearly, straight forwardly and immediately. Second it should express audience benefits using ht positive language with justifying and supporting materials. And, finally finishing message with the deadline for the response, details for contacting and goodwill closing.
After reading this chapter I think now I am more able to communicate with different type of strategy in different manner.

Wednesday, March 11, 2009

memos

Memos


To : All the employees
From : Namita Bhusal, Managing Director
Date : March 9th, 2009
Subject : Students Regarding Their Attendance

Through the report of the student’s grade, it has been found that the students are scoring low grade who have done many absent. So, Through the big analysis we have the new rule so that the student may be more serious toward there study and in the rule we will mention that the students who have more than 3 absent will get grade “d” directly. And this rule must be strictly followed by all of them.


Nobel Academy
15th Madison st.
Oakland, CA

Tuesday, March 10, 2009

Mind mapping of chapter 8

Summary of chapter 8

Chapter - 8

Business Writing Design

Free writing is the process of writing all the thing that comes in our mind nonstop without lifting the pen or pausing he computer. Some of the other writing includes writing the things by gathering the information and considering the strategy. There is direct strategy which states the message goal first and next one is indirect strategy which means warm up the audience with information and goodwill before delivering the message goal. There are different things which need to be done while writing and they are outlining, drafting, revising, re-outlining, slash and burn, editing and proofreading. The You view is writing that is focused on the interests of the reader which helps to build good public relation. Memos are internal, written channel of communication. Letters are external, written channel of communication. While we design memos and letter at first it should write introduction and then body and finally closing

Tuesday, March 3, 2009

Summary of chapter 7

Chapter - 7

Designing Oral Presentations

After reading this chapter I came to know that before speaking anything we have to select the appropriate big topic and should start from the introduction by brief opening. While presenting anything orally we must get the audience attention and give them a reason to listen. Then talking about the body which explain the main idea and backs them with the supporting details and finally giving the conclusion which ties together the main points, inspires a next process and give a sense of closure.

While organizing our speech we shouldn’t forget the transitions like key words or any other short sentence that is connected with one idea with other. We can also use electronic presentation software to do our presentation in a systematic way by using PowerPoint slides or handouts. There are different types of speech delivery and they are impromptu, manuscript, extemporaneous and memorized.

Summary of chapter 6

Chapter – 6

Designing Messages with Words


In this chapter it is focused on choosing the right words for our message, writing effective sentences, developing logical paragraphs and conveying an appropriate tone. Message can be understood by the audience only if the word used in the sentence is clear. We should use short and simple words and avoid dangling expressions, clichés and slang. While talking we should use verbal style communication which means our particular choice of words, phrase or sentence arrangements and the formality of expression we use. We can use different types of verbal style while delivering the message from one person to another such as expressive and supportive, dynamic, descriptive, demonstrative etc. There are different rules for speaking such as grammatical rule, talking and interaction rule, social rule, semantical rule. There are different types of language we used while we talk and they are 1.Jargon & 2.Slang.Jargon means specialized language used by member of a special profession or field that’s denotes technical knowledge whereas slang means informal set of terms used within a social group or culture. There are certain language limitations such as qualifiers, tag question, adjective cramming, intensifiers, qualifiers etc.

Summary of chapter 4

Chapter – 4

Creating and Using Meaning

If we speak something then we assume that the receiver have understand the message what we actually mean to say him/her. But sometimes the message we are saying to the receiver may get it in the wrong sense. As it has happened to me when I was with my friends at Nepal. Once I went to my friends house and I saw her sister who was going to get married but as she was fat, I told her that your stomach is looking so fat and I don’t know in what sense did she take it and from that day she was really angry with me and she never spoke frankly to me as she used to speak me before. And when I asked my friend later about that case than I came to know that she took it negatively by thinking that I told her that she was looking as pregnant and I said what?.

So, by this lesson I came to knew that we really have to think before saying anything and we should make it clear that the receiver get the same meaning we want to tell them.

Summary of chapter 5

Chapter – 5

Listening: A Silent Hero

There is really difference between listening and hearing. Hearing means involuntary psychological process of receiving sound waves through receptors in the air that transmit them to the brain whereas listening means active process of selecting attending to interpreting and remembering sounds. Example- sometimes while we are in class we are only hearing to the teacher but actually we think of something else and not understand what teacher is saying which is called hearing and if we hear and listen then that is called listening. There are different type of listening such as active, critical, sensitive, passive, casual and dialogue listening. There are several types of listening liabilities and they are internal noise, external noise, message noise, channel deficiencies and cultural barriers.

Summary of chapter 3

Chapter – 3

Creating Effective Message


Communication is an interpersonal process of planning for and creating meaningful message. There are eight steps of communication design and they are map out message goals, evaluate your audience, shape message content, select channel, acquire resources, generate social creditability, eliminate design flaws and send message. Outcome that we want to achieve and the reason we are communicating is a goal. There are two types of Goal and they are primary goal which means outcome that we want to achieve and secondary goal is one which helps us to achieve primary goal. While we map our message goal we have to know whether our goal is feasibility or not, what is my intention, what response do I want etc.We also have to evaluate the audience (individual or group who receive message).While we shape our message we have to take care about main idea, theme. There are different channel through which the message can be delivered through different medium such as sight, sound, smell, taste and touch.

Summary of chapter 2

Chapter - 2


How Business Communicates

Business communication is the process of creating structure, relationships, and meaning through the design and exchange of business message. In this 21st century there are different ways of business directions. There are also different maze of information management and they are Management information system (MIS), Management decision support system (MDSS), Information overload. There are various way of technology such as Internet, World Wide Web, and Wireless hand held devices. Structural message, relational message and change message are types of business message. Exchange of message between employees inside the organization is called internal communication whereas exchange of message between the organization and external environment is called external communication. Communication network is the pathway through which messages travel among employees in an organization

summary of chapter 1

Chapter – 1

The Basics

Communication is creating message meaning within a person and exchanging meaning between people. There are different way of communication through which a person can communicate in various ways in different places and they are internal communication which means internal process of message, business communication, external communication, small group communication, verbal communication (written and spoken) and public communication. Communication is symbolic as well as it is also culturally linked, collaborative and ethical. Communication works through different process as 1.Idea and encoding
2. Communication source and receiver
3. Messages
4. Communication channels
5. Decoding
6. Message feedback

Thursday, February 26, 2009

Letter of Introduction

(Letter of Introduction)



My name is Namita Bhusal and I am from Nepal. I have been here in the US for 10 days. I have just completed my High School in Nepal.



My major is Business Administration and Management. I have a keen interest in business. My hobbies are reading novels, watching movies, swimming, listening to music and dancing. I am also a good internet surfer.



My father and mother are both business tycoons. My brother is also interested in the field of business; he is here in the US also.



I want to go back to my country after graduation.

My goal is to discover something creative in the field of business. I hope to achieve something good in my work that will someday help the whole economy of the world.

Thursday, February 5, 2009

BA 93 -- Chapter One

This is my summary for Chapter One: