Chapter – 13
Interpersonal and collaborative Messages
• Interpersonal and collaborative Messages consists of verbal, nonverbal, and listening interaction between at least two people engaged in the co-creation of a relationship. Interpersonal Communication and Relationships. Relationships are dynamic system of interaction coordinated through communication between two or more people. Types of Relationships – 1) Complementary relationship-when communicators engage in contrasting behavior in which one person controls and the other relinquishes control.2) Symmetrical relationship-when the communicators mirror each other’s behavior. Rules for Business Relationships?
q Interactive rules
q Standard rules
q Role-related rules
• Nonverbal communication is the body movements or vocal variations communicate without words. Four C’s of effective small group.1) Commitment-
q members’ consistent participation on group related tasks, and dedication to maintaining group values and achieving group goals.2) Cohesion-
q Establishment of harmonious and compatible working relationships. 3)Collaboration-
q Members of a team work together to accomplish a task.
4) Conflict Modification Strategies
q Conflict strategies
q problem modification techniques that groups use to resolve disputes
