Chapter – 5
Listening: A Silent Hero
There is really difference between listening and hearing. Hearing means involuntary psychological process of receiving sound waves through receptors in the air that transmit them to the brain whereas listening means active process of selecting attending to interpreting and remembering sounds. Example- sometimes while we are in class we are only hearing to the teacher but actually we think of something else and not understand what teacher is saying which is called hearing and if we hear and listen then that is called listening. There are different type of listening such as active, critical, sensitive, passive, casual and dialogue listening. There are several types of listening liabilities and they are internal noise, external noise, message noise, channel deficiencies and cultural barriers.
